Before you read on – two things to be clear on

• High travel: Up to ~70–80% travel, often to remote locations
• Tough environments: You’ll be training frontline teams doing physical, sometimes dangerous work (utilities, heavy construction, infrastructure)
• Salary: $100,000 – $120,000 base

If that energises you, keep reading. If not, this won’t be the right role.

About the company

We’re working with a fast-growing B2B technology company operating in heavy construction and regulated utility environments (water, electricity, gas). Their product is used by frontline teams to improve safety, productivity, and decision-making in the field.

They’re at a pivotal stage of growth: the product is proven, customers are scaling, and the business is now formalising how implementations and training are delivered, without losing the hard-earned credibility they’ve built with field teams.

About the role

This is a hands-on Implementation Manager role, focused on delivering successful customer rollouts today, while helping shape a more scalable model for the future.

In the short term, this is very much a boots-on-the-ground role — being on site, training crews, earning trust, and making sure the product actually sticks. Over time, you’ll help evolve training and implementation towards more structured and virtual programmes.

What you’ll be doing

• Lead end-to-end customer implementations in heavy construction and utility environments
• Deliver in-person training to frontline teams, often on live sites
• Own onboarding success: adoption, engagement, and early value realisation
• Work directly with customers to understand workflows and tailor deployments
• Act as the bridge between field reality and internal product teams
• Troubleshoot adoption challenges in real time, on site
• Feed insights from the field back into implementation and training design
• Contribute to the gradual development of scalable training programmes (virtual, hybrid, standardised)

What we’re looking for

• Experience delivering implementations, onboarding, or training in field-based or industrial environments
• Background in utilities, heavy construction, infrastructure, energy, or similar
• Comfortable training and influencing frontline, blue-collar teams
• Proven ability to operate in remote, high-travel, non-office environments
• Strong communication skills — able to earn trust quickly and explain value simply
• A “doer” mindset: happy to roll sleeves up and lead from the front
• Exposure to SaaS, digital tools, or systems implementation is a strong plus
• Military, utilities, or operational leadership backgrounds are welcome (but not required)

Why this role is different

This is not a desk-based implementation role.
It’s for someone who wants to be in the field, close to the customer, solving real problems — and who sees long-term growth in helping build a better way of delivering at scale.

If you’re looking for comfort, predictability, or minimal travel, this won’t be the right move.
If you want impact, responsibility, and the chance to shape how a function evolves — it’s a rare opportunity.