Our client is a high growth SaaS startup that is currently building out its customer success function, giving you the opportunity to help shape something from the ground up.
The company, which sells enterprise software to finance teams, has doubled revenues year over year for the last two years. Having completed their Series A in 2022, the company now has over 50 employees who are all UK-based.
You will be expected to be in their central London office (Old Street) two days per week.
Join a stable and profitable Series A Scaleup
Help shape the processes and systems
Work in a fast-paced and collaborative environment
Reporting to the Head of Customer Success and sitting within the customer success team, you’ll be responsible for the success of their existing partners. Day to day, you’ll be involved in:
Partner Management: be the key point of contact for partners, understanding their businesses, priorities and objectives
Onboarding: onboard new customers and help them get the most out of the company’s solutions, constantly innovating new ways of doing this
Customer Success: proactively support the customers day to day, introducing new features to them and solving their problems
Renewals: manage contract renewals, focus on minimising client churn, and actively promote the adoption of additional offerings, aiming to enhance contract values
Technical Support: efficiently handle and resolve both technical and general inquiries, ensuring effective problem-solving
Training: organise and lead training sessions, producing the materials to support this
Customer Advocates: identify customer advocates and work with marketing to produce customer testimonials
Account Expansion: work closely with the sales team to identify opportunities to expand accounts
Voice of the Customer: represent the voice of the customer in workshops with product teams
Customer Satisfaction: retain clients, make them happy and measure the success of this
Customer success and/or account management experience in the enterprise SaaS space
Experience managing complex enterprise solutions with engagement at senior levels within those clients
You’ll be able to demonstrate managing upsells, cross-sells and renewals on your own
You’ll be personable, articulate, and ambitious with good energy
£45,000 – £55,000 basic, plus £8,000 bonus and benefits
If this vacancy interests you, we’d be delighted to hear from you.
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