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Customer & Marketing Assistant

Job Type:
Job Function:
Job Role:
Business Services
Central London
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Are you a personable Graduate with excellent writing skills? Looking for a career in marketing?? Operating in both the business and academic markets, our client is one of the largest independent publishers and has been established for over 50 years. 

Key responsibilities of the Customer & Marketing Assistant; working closely with the Head of Marketing and wider team, you’ll be responsible for a wide variety of tasks to support the marketing team, authors and web customers. Day to day you’ll be involved in:

  • Customer Service; support customers that come through the website, whether that be organising deliveries or issuing refunds, and reply to all incoming customer requests 
  • Events; support on the execution of 4 main events throughout the year. This could be organising the logistics, reporting on KPI’s, and promoting them to authors and customers 
  • Social Media; promote social media posts to support book launches 
  • Marketing; support the team across all book launches, including writing copy, editing copy, uploading information to the website and promoting them through PR

Skills & experience the Customer & Marketing Assistant must have; 

  • Graduate with excellent writing skills 
  • Strong verbal communications skills 
  • Ability to manage various projects in a past paced role 
  • Excellent attention to detail 

Salary & benefits for the Customer & Marketing Assistant role; 

£18 - 20,000 basic + benefits 

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