Location: Houston, TX (Hybrid)

Salary: $110,000 – $130,000 base + bonus + benefits

The opportunity

Our client is a well-funded, award-winning enterprise software company that is currently redefining how global infrastructure is built and maintained. Following a successful funding round, they are rapidly expanding their footprint in the U.S. market.

This is a pivotal hire for their American hub. You won’t be joining a “support” function; our client needs a strategic leader to take control of the customer narrative, prove ongoing business value, and drive expansion within their largest global accounts.

What you’ll be doing

• Portfolio management: Owning 8–12 high-value enterprise accounts with revenues ranging from $200k to $1M+.
• Strategic growth: Partnering with sales to identify horizontal and vertical expansion opportunities while leading renewals and regional upsells.
• Proving value: Moving beyond reactive requests to use data to demonstrate clear ROI to the customer’s business.
• Cross-functional collaboration: Working alongside internal solutions consulting and implementation teams to ensure customers are set up for long-term success.
• Relationship leadership: Taking full control of the post-sale relationship, setting clear boundaries, and acting as a trusted advisor to demanding, high-performing stakeholders.

What success looks like

Within the first year, you will have established yourself as a critical partner to your enterprise accounts, ensuring adoption and measurable outcomes. Your impact will be felt through high retention rates and the successful identification of new growth paths within your portfolio. You will also play a key role in shaping the customer success culture for this fast-growing region.

About you

• Sector expertise: You likely have a background in heavy industry, utilities, construction, or capital projects.
• Enterprise experience: You have a strong track record in customer success at a B2B enterprise SaaS company.
• Technical grounding: You can bridge the gap between complex software and real-world operations.
• Commercial mindset: You are comfortable holding your own with high-performing sales teams and aren’t afraid to say “no” to protect the long-term health of an account.
• Flexibility: You are based in or near Houston and are willing to travel across the U.S. as required to meet your customers.

Benefits

• Competitive salary and company bonus scheme.
• Comprehensive benefits package including life insurance and a 401k plan.
• 25 days holiday.

The application process

1. Initial conversation: A brief call with our recruitment team to discuss your background and the role.
2. First interview: A video call with the hiring leadership to dive into your enterprise CS experience.
3. Final stage: An interview focused on your strategic approach to account expansion and value delivery.