Salary: £55,000-£58,000 basic, plus £6,000-£8,000
Location: London office in Old Street two days per week; home-based the rest of the week
Profitable and fast-growing scaleup
Work in a fast-paced, fun, and collaborative environment
Excellent Glassdoor reviews
If you’re a commercial customer success professional who enjoys working in a fast-paced, fun, and collaborative environment, then read on!
Our client is a B2B SaaS company that sells enterprise software solutions to large corporate businesses. Their solutions help drive efficiencies and cost savings and improve team happiness, which is why they’re growing so much.
In today’s market, doubling headcount and revenues is a significant achievement, proving that this is not just a “nice to have” solution like many other tech solutions are.
Reporting to the Head of Customer Success, you’ll be responsible for the implementation, adoption, and expansion of key accounts with ARR in excess of £1.5 million. Day to day, you’ll be involved in:
Onboarding: onboard new customers and help them get the most out of the company’s solutions, constantly innovating new ways of doing this
Customer Success: proactively support the customers day-to-day, introducing new features to them and solving their problems
Renewals: manage contract renewals, focus on minimising client churn, and actively promote the adoption of additional offerings, aiming to enhance contract values
Technical Support: efficiently handle and resolve both technical and general inquiries, ensuring effective problem-solving
Training: organise and lead training sessions, producing the materials to support this
Customer Advocates: identify customer advocates and work with marketing to produce customer testimonials
Account Expansion: work closely with the sales team to identify opportunities to expand accounts
Voice of the Customer: represent the voice of the customer in workshops with product teams
Customer Satisfaction: retain clients, make them happy and measure the success of this
Customer Success experience in the enterprise SaaS space
You’ll have had renewal and upselling experience
Excellent communications skills, both in writing and in person
An aptitude for technology, being analytical and solving problems
There are three steps involved in the application process.
We look forward to hearing from you, and if you have any questions, please feel free to contact us or reach out.
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